Privacy Policy

Mast Information Technology W.L.L. (“Mast IT”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software products, or engage our services.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information

  • Name, email address, phone number, and company details when you contact us, request a demo, or use our services.

  • Billing details, tax information, and payment details (where applicable).

1.2 Technical and Usage Information

  • IP address, browser type, operating system, and access times.

  • Pages visited, actions taken, and usage data from our website or applications.

  • Device identifiers and log information when using our mobile or web applications.

1.3 Client and System Data

  • Data entered or stored by you when using our systems (such as Odoo or other custom software).

  • Configuration data necessary for service delivery, troubleshooting, or support.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our products and services.

  • Process payments and manage billing.

  • Communicate with you regarding updates, support, and service improvements.

  • Ensure system security, detect fraud, and comply with legal obligations.

  • Conduct analytics to enhance user experience and performance.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data.
We may share information only in the following situations:

  • Service Providers: With trusted third parties that assist us in operating our services (e.g., hosting, cloud services, payment gateways).

  • Legal Requirements: When required by law or governmental authorities.

  • Business Transfers: In case of a merger, acquisition, or asset sale, where your data may be transferred as part of the business.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes described in this policy or as required by applicable law.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for data processing (where applicable).

  • Request a copy of your data in a portable format.

  • Object to certain uses of your data.

To exercise your rights, please contact us at info@mast-it.com.

7. Cookies

Our website may use cookies to enhance your browsing experience. You may disable cookies through your browser settings, but some features of the site may not function properly as a result.

8. International Data Transfers

If we transfer your data outside your country (e.g., to servers or partners in other jurisdictions), we ensure that such transfers comply with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services indicates your acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Mast Information Technology W.L.L.
Office 24, Building 57D, Road 11, Block 711
Tubli, Kingdom of Bahrain
📧 info@mast-it.com
🌐 www.mast-it.com